MAPHAKE AUTOMATION
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Maphake Automation ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or engage our services. We aim to comply with South Africa's Protection of Personal Information Act (POPIA).
We may collect information you provide directly, including your name, business name, email address, phone number, and any details you share through our contact form, AI assistant, or WhatsApp. We may also collect basic technical data such as browser type and pages visited through standard analytics.
We use your information to respond to enquiries, provide quotes, deliver our services, communicate about your project, and improve our website. We do not sell your personal information to third parties.
Messages you send to our website's AI assistant are processed to generate a response. Please do not share sensitive personal information (such as passwords, ID numbers, or payment card details) through the AI chat. Conversations may be processed by a third-party AI provider solely to produce replies.
When you contact us via WhatsApp, your messages are subject to WhatsApp's own privacy policy. We use the information you share to respond to your enquiry and provide our services.
Our website may use cookies and analytics tools to understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work as intended.
We only share your information with trusted third parties necessary to deliver our services (such as hosting providers, AI service providers, or analytics tools), and only to the extent required. We require these parties to handle your data responsibly.
We take reasonable measures to protect your information, including secure connections (HTTPS) and limiting access to your data. However, no method of transmission over the internet is completely secure.
Under POPIA, you have the right to access the personal information we hold about you, request corrections, and request deletion. To exercise these rights, contact us using the details below.
We keep your information only as long as necessary to provide our services and meet legal obligations. When no longer needed, we securely delete it.
We may update this privacy policy from time to time. The latest version will always be available on this page.
For any privacy questions or requests, email info@maphakeautomation.co.za or WhatsApp 066 451 2823.